HR
From 200 Employee Complaints to 20: How JEA’s Revamped Workplace Culture Grievance Process Aims to Cut Complaints by 90%
JEA’s new grievance process can lower employee complaints by up to 90%, cutting response times to three days and saving millions in overtime and legal fees. The overhaul replaces a legacy ticket system with a single-stop portal and AI triage, delivering faster, more transparent outcomes. JEA HR Grievance Process: